Outcome evaluation assesses the effects of a program on the targeted population by determining progress toward meeting outcome objectives. Impact or outcome evaluations are used when stakeholders need to know the extent to which program objectives were met.
Needs assessments involve the systematic use of scientific methods to identify the gap between what is and what should be. They are used to determine how best to allocate resources and lead to action that improves organizational efforts.
Surveys are used to collect meaningful information about participants and to assess change on targeted outcomes. We follow a systematic and scientifically-based process for developing surveys to help ensure that findings can be trusted. Data analytic methods are used to gain deep insights into respondents’ knowledge, attitudes, and behavior.
Customer and employee satisfaction are assessed using survey research methods. The satisfaction of the individuals you serve is a key performance indicator and impacts their loyalty to your organization and can positively influence targeted outcomes. Greater employee engagement and satisfaction are associated with less turnover, lower absenteeism, and better performance.
Through focus groups and interviews we collect in-depth information about specific aspects of projects that are of interest. These qualitative techniques can be used to obtain insight into the experiences of participants or to understand how programs can best achieve their goals.